Spotlight: Lontra workshop at itSMF Convention in Dallas TX
The most important IT Service Management convention of the year is coming up next week, and Lontra will be there! Lontra President Boris Pevzner will be co-presenting a pre-convention workshop on service costing. If you are planning to attend the convention, don't miss this session.
Service Costing: Determining True Unit Cost Per Service
September 20, 2009 12:30 PM - 02:30 PM
This hands-on workshop addresses the foundation of the ITFM Capability Model, Service Unit Cost Modeling. Workshop participants will learn about the drivers and benefits of IT service unit costing, steps for building the unit cost model, best practices for unit cost modeling, and enablers to sustaining fine-grained unit cost models. The workshop will explore how to best leverage the Service Catalog in creating and maintaining your IT unit cost model, and how to use your service unit cost model to enable better budgeting and demand management.
Consulting Expertise: Lontra’s award-winning experts
have helped the world's largest IT and shared services organizations achieve their strategic service performance objectives.
Strategic Service Performance Management is about bridging the communication gap between an IT or shared service organization (service supplier) and its business customers (service consumers). Closing this gap has been shown to result in dramatically higher customer satisfaction and a significant reduction in the overall service delivery and support spend.
Lontra is a team of IT Service Management (ITSM), and IT Financial Management (ITFM) experts with a proven track record of helping Global 1000 organizations to achieve this goal. We do this by leveraging our expertise in best-practices service catalogs and service portfolios, and in developing service-based costing, budgeting, and planning around them.
At the core of Lontra’s education and consulting offerings is Lontra SUCSESS™ methodology, the innovative and proven Service Unit Costing Strategy for Enterprise Shared Services.
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