June 5, 2005
A Simple Formula for IT Optimization
Last week, Forrester Research published two reports that explore both parts of this winning strategy.
The first report, “Stabilizing IT With Process Methodologies,” highlights the increasing pressure on the CIOs to implement IT process methodologies, such as ITIL and Six Sigma. As I noted before, company executives often draw parallels to their core business in articulating the need for IT to become more process driven: “CEOs ask their CIOs to run IT more efficiently — more like manufacturing plants or item-processing centers.” The report, lead-authored by Bobby Cameron who heads up Forrester’s CIO group, hits the nail on the head:
To illustrate this approach in action, the report offers three case studies (AXA Tech, Cummins' Manufacturing Units, and Ingersoll-Rand’s IR Security & Safety business) that highlight the business benefits of adopting process discipline in IT.
The second report, “SOA Will Change How IT Works,” is written by Alex Cullen from Laurie Orlov’s IT Management team. It explores the drivers behind the transformation from “traditional IT” to “Service-Oriented IT,” and the underlying structural changes that need to happen in order to navigate this transformation successfully:
Taken together, these two Forrester reports further flesh out the core thesis on which the industry thought leaders have been virtually unanimous lately:
But making this thesis a reality in your IT shop requires next-generation IT service delivery management solutions and tools, such as those offered by my company.
Posted on June 5, 2005 | Permalink
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