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September 14, 2009

Service Costing Workshop at the itSMF Fusion Convention in Dallas

If it seems that this blog has been pretty quiet, there is a reason: the last couple of months I have been busy working on my book, Running IT Like A Business: An IT Executive's Guide to ITIL and IT Service Management. The manuscript is now in its finishing stages, and the book will be released early next year. But more on that later -- I am planning to do a series of blog posts on the book and some of the fascinating interviews and case studies we conducted for it.

But summer is over, and I am happy to be emerging from my brief hiatus to co-present a workshop at the itSMF USA Fusion Convention in Dallas with my colleague and good friend Ron Bradley. Ron has been in the IT Service Management business for 30+ years, and he is one of the foremost experts out there on service costing. Ron and I will talk about how to use the Service Portfolio in the service costing exercise and how to use the cost model to slash costs and improve customer satisfaction.

If any of you are in Dallas on Sunday, please stop by to say hello!

itSMF USA Fusion 09

Title: Service Costing: Determining True Unit Cost Per Service
Track: Pre-Convention Workshops & Forums
Date: September 20, 2009 12:30 PM - 02:30 PM

This hands-on workshop addresses the foundation of the ITFM Capability Model, Service Unit Cost Modeling. Workshop participants will learn about the drivers and benefits of IT service unit costing, steps for building the unit cost model, best practices for unit cost modeling, and enablers to sustaining fine-grained unit cost models. The workshop will also explore how to best leverage the Service Catalog in creating and maintaining your IT unit cost model, and how to use your service unit cost model to enable better budgeting and demand management. All material presented at the workshop will be accompanied by real-world examples and case studies.

I look forward to seeing many of you in Dallas!

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